14 DAY MONEY BACK GUARANTEE & REFUND POLICY
At Vita Skin Spa (t/a Vita Spa Box), we want to ensure that you are 100% happy with your purchase.
- If you have a pre-sales or technical query, do not hesitate to contact us on the details below. If you have a faulty product we are happy to exchange or refund you in accordance to our refund policy detailed below.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers an exchange of a faulty item within its warranty period (normally 12 months) or a full refund within 14 days of your date of original purchase. You must notify us within 14 days of receiving the goods that you wish to cancel, you then have 14 days to return the items to us, items should be returned to the address below, this can be via post or dropped off at the spa within opening hours.
We will only accept refund returns if they are undamaged and in their original packaging. The 14 day refund policy is not applicable for gift vouchers which are non-refundable as they are personalised.
We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request. However, you are not obliged to tell us why you wish to return your items by law.
You will receive your refund within 14 days of us receiving the returned goods back.
REQUESTING A REFUND OR EXCHANGE
Please request your refund/exchange via email at email@example.com or by calling 01722346324.
Our contact details are:
Vita Spa Box (c/o Vita Skin Spa)
26 St Ann Street
Contact – Julian Spicer
What are my delivery options?
All orders are processed and shipped within 1-2 days of purchase. Any orders placed on weekends or holidays will be shipped the next available business day.
UK delivery is via First Class post. For all Northern Ireland orders please allow 48hrs for delivery. We do not ship to Jersey or Guernsey. No deliveries are made on Saturday or Sunday.
What courier service do you use?
We use Royal Mail. Please note: a signature is not required.
Will I receive notification that my order has been dispatched?
Yes, you will receive an email from notifying you of your order being shipped.
Do I need to sign for my order?
No, Royal Mail will not require a signature when they deliver your parcel. We have specifically designed our packaging to be able to fit through a standard letterbox, therefore can be delivered whether you are hoem or not.
Do you ship internationally?
Unfortunately, we do not ship goods outside the UK / Northern Ireland.
Discrepancies with your order?
Please contact customer service, Monday Friday 09:00 6:00pm, within 48hr should you have any discrepancies with your order.
You can email firstname.lastname@example.org or call the customer service team on 01722-346324.
email us at: email@example.com
Vita Spa Box (a trading name of Vita Skin Spa Ltd)
Company Registration Number – O6677564
VAT Number – GB182994753
Who we are:
Vita Spa Box (known furthermore as Vita Skin Spa) is the data processor controller for the purposes of the GDPR act 2018.
Why do we collect this information:
We collect personal data which you enter onto an online or electronic form (via jotform.com or our premier software diary system) on an electronic device such as an ipad/tablet/phone. This data is sent directly to a secure database (Highrise.com – CRM) and is kept on file. This information is kept until you ask us to remove it or for three years whichever is sooner. We require this information to understand your needs and requests for our services. Your information may be stored in our CRM system for internal record keeping. From time to time we may also use your information to provide you with details of any special offers of other information that we think may be of interest to you providing you have given us permission to do so. If you have subscribed to our email newsletter then your information is stored within ‘Mailchimp.co.uk’ secure database, this information is used for direct emails only for offers, news, events, etc.
Who might we share this information with:
We do not share your information with any 3rd party.
Controlling your personal information:
When you are completing any forms on our website or electronic devices you will be asked whether you wish your information to be used for marketing, information only or both. Information will include a reminder being sent for any appointments that you have made by email or text, you may opt out of these services if you wish. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller buyer and if Vita Skin Spa sells substantially all its assets customer personal data will be one of the assets transferred.
Access to your personal data:
You may request details of any information we may hold about you under the General Data Protection Regulation 2018. If at anytime you wish us to remove your personal information you may write to us at Vita Skin Spa, 26 St Ann Street, Salisbury, Wilts, SP1 2DP or by emailing us at firstname.lastname@example.org. We will remove your information at no charge within 30 days of your request.
How long do we keep your data:
We will keep your data as long as you are using our services but no longer than 3 years if you have ceased to use them. You can notify us at anytime if you wish us to remove your data by contacting us via the above details.
What are your rights:
If at anytime you believe the data we hold about you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data please contact us at email@example.com and the matter will be investigated. If you are not satisfied with our response or you believe we are processing your data in a manner that is not in accordance with the law you may complain to the Information Commissioners Office at ico.org.uk.
Data Controller – Julian Spicer